The Douglas Water Authority water cut-off policy is explained below.
The 25th day of each month at 9:00 a.m. any unpaid accounts are delinquent. At that time a $40.00 cut-off fee will be added to the balance and water personnel will be turning off water service. The balance plus the cut-off fee must be paid in full before water service can be restored.
Payments made before 3:00 p.m. on the 25th will be turned back on that day—after 3:00 p.m., water will be turned on the next working day.
Water personnel are not permitted to come to the door in an attempt to collect the delinquent bill. Water personnel will not be permitted to come back later in the day to collect a payment.
The Water Authority will allow customers a “one time deal” if an extension is needed to pay a bill. Your account will be charged $40.00 in addition to your bill amount, but your water can remain on until the last day of the month. The “deal” will only be given one time—no exceptions. Arrangements must be made before 9:00 a.m. on the 25th of the month. If your account is not paid in full by the last working day of the month, your water meter will be locked and additional charges will apply.
If you are receiving assistance from a church or an agency to pay the water bill, a verification statement must be in our office before 9:00 a.m. on the 25th of the month.
Payments can be made after hours online at our web site www.douglaswater.org or at our office in the night depository.
Bank drafts are available to all customers. Your bill will automatically be deducted from your checking or savings account on the 12th of each month. This will prevent service charges and your water being cut-off. If interested, please contact the office.