The Douglas Water Authority is a public water system that serves customers in southern Marshall county, north east Blount County and north west Etowah County.
We have had several calls regarding a higher than expected water bill for March. Just wanted to remind everyone that the service dates for the bills received in March is from January 10th to February 10th and from January 12th thru 19th the night time temperatures were sub-freezing. Many of our customers leave faucets dripping which would account for a higher than normal water consumption and amount due.
There are several payment options available to our customers.
- Bank Draft – This is an easy, no fee, no hassle option. This option requires that you bring a voided check of the account from which you want to draft to our office. If you have any other questions feel free to get in touch with one of our customer representatives.
- Online Payment – With our online payment system, you can pay your bill online for a fee of $3.25. In addition you can also access more information about your account. See the Online Payment page that is accessible on the top menu of this page for more details.
- Pay by Mail – We always accept bills paid by mail. Please use our mailing address listed below when sending your bill. They are due without penalty by the 12th of each month.
- Payment at Our office – Our customers are always welcome to visit us at our office to make payments or for any other reason. Credit and debit cards are accepted but in office only. We also have a night drop box for after hours payments. The address to our office is listed below. Please note that at this time we are unable to accept payments over the phone.
Our office hours and location:
Open Monday through Friday (excluding holidays) 7:00 am – 4:00 pm
Mailing Address: PO Box 46, Douglas, Alabama, 35964
Physical Address: 550 Bethlehem Road, Horton, Alabama, 35980
Telephone: 256 593 5010
Fax: 256 593 9893
Direct Email: email@example.com