Serving Our Customers and Community

The Douglas Water Authority is a rural water

system that serves the southern Marshall,

northeast Blount and northwest Etowah

counties area of north Alabama.

This website gives our customers, community, future residents and businesses the opportunity to gain more information about our organization and services.

Payment Options

Bank draft (contact our office for information)
Our convenient pay online now system
Pay by mail
Come and visit us at our office


 Customer information update.

We would like everyone to have the opportunity to update their information that we have a on file. This information will help us contact our customers for a number of reasons such as emergencies or billing questions. Feel free to add any change of phone numbers, additional phone numbers and addresses. This information is absolutely confidential and will not be shared with any person or agency outside of our offices. To update, go to the Contact Us page and input all information that you feel is necessary.



Going Green: e-bill

Paperless billing is one way we in the Douglas Water Authority System area can contribute to conserving our natural resources. If you would like to receive your bill via e-bill (e-mail) you can do so by using the Contact Us page from the menu on the left of this page or by calling our customer representatives at 256 593 5010. 

Our Office

 Douglas Water Authority

Telephone: (256) 593 5010
Fax: (256) 593 9893
Mailing address:
P.O. Box 46
Douglas, Alabama 35964
Physical Address:
550 Bethleham Road
Horton, Alabama 35980
Office hours:
Monday Through Friday
7:00 a.m. – 4:00 p.m.
Excluding Holidays
For an interactive map with our office pinned on it, click the Facilities tab under menus on the left of this page then click on Our Office.