We do have an online payment option. The charge is $3.25 which covers the processing fee. Each customer has their own account portal that allows for not only paying bills but viewing account information such as account information, balance information, service information and transactions for the past 18 months. You will need your PIN (personal identification number) and customer number which appears on your bill. Below is a sample bill showing the PIN and customer number areas.

Our online payment system is available 24/7 using a credit card, debit card or ACH (bank routing and account numbers). This service is provided through a third party payment processor specializing in secure bill payment options. To make a payment through this service, simply click on the “Pay Online” below and you will be instantly directed to online payment page. If you are using this service for the first time, you will be prompted to register a new customer account prior to making your payment, or you can make a one time quick payment. You will need your Customer # and PIN from your billing statement. If you have more than one account with Douglas Water Authority, registering allows you to add multiple accounts under the same login. Please register first with your main account.

If your water has been turned off for nonpayment and you need a service man to come back out and turn it on for you, please call the office! 256-593-5010

Our guys do not go out after 3:00pm. If you have made a payment you may turn water back on yourself.