We do have an online payment option. The charge is $3.25 which covers the processing fee. Each customer has their own account portal that allows for not only paying bills but viewing account information such as account information, balance information, service information and transactions for the past 6 months. You will need your PIN (personal identification number) and customer number which appears on your bill. Below is a sample bill showing the PIN and customer number areas.
Our online payment system is available 24/7 using a credit card, debit card or ACH (eCheck). This service is provided through Pay N Seconds, a third party payment processor specializing in secure bill payment options. To make a payment through this service, simply click on the “Click to Pay” below and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your Customer # and PIN from your billing Statement. If you have more than one account with Douglas Water Authority, Pay N Seconds allows you to add multiple accounts under the same login. Please register first with your main account.